Shipping policy
Shipping Policy
Last updated: September 21, 2026
At AVALUCE, every piece leaves our atelier carefully inspected and packed in protective, custom-fitted packaging designed for natural stone and glass.
Shipping area
We ship to the United States (all 50 states). We cannot deliver to P.O. boxes, APO/FPO addresses or freight forwarders — please provide a physical street address.
Shipping options and costs
- Free Standard Shipping — $0.00 on every order, no minimum purchase. Every shipment is insured and includes tracking.
There are no hidden fees. Applicable sales taxes, where required, are calculated and displayed at checkout before payment.
Processing time
Orders are prepared and dispatched within 1–2 business days (excluding weekends and U.S. federal holidays). Order cut-off time: 5:00 pm ET, Monday to Friday. Orders placed after the cut-off, or on weekends and holidays, are processed the next business day.
Delivery time
All orders are processed and shipped within 24 to 48 hours by our team (excluding weekends and public holidays).
Ava Luce ships to the following country: United States.
Estimated transit time: 5 to 7 business days.
Total estimated delivery time: 6 to 9 business days from the day your order is placed.
Order cutoff time: Monday through Friday, 3:00 PM (CET).
Once your order is placed, you will receive a confirmation email, followed by a second email with your shipping confirmation and tracking number.
The carrier used may vary depending on weight, quantity, product availability, cart value, and destination country.
Delivery times are estimates and may vary slightly during peak periods (holidays, promotional events).
Order tracking
You will receive an order confirmation email right after checkout, followed by a shipping confirmation email containing your tracking number as soon as your order is dispatched. If you have not received your tracking number within 72 hours of the shipping confirmation, contact us at support@avaluce.com and we will send it to you promptly.
Damaged on arrival
Marble and glass are fragile by nature, and despite our reinforced packaging, transit incidents can happen. If your piece arrives damaged, send us photos of the item and its packaging within 48 hours of delivery and we will ship a free replacement. No return shipping, no debate. Every shipment is insured.
Lost or stolen packages
If your tracking shows no movement for more than 10 business days, or your package is marked as delivered but cannot be found, contact us within 14 days and we will open an investigation with the carrier. Investigations are typically resolved within 5–10 business days, after which we will replace the order or issue a refund. Orders with Breakage & Theft Protection are replaced immediately, without waiting for the outcome of the carrier investigation.
Incorrect address & failed delivery
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address provided by the customer, or after failed delivery attempts, we will contact you to arrange reshipment; additional shipping charges may apply.
Order changes and cancellation
Need to change your shipping address or cancel? Contact us within 12 hours of placing your order and we will do our best to accommodate before dispatch. Once an order has shipped, it can no longer be modified, but it remains covered by our 30-day return policy.
Contact
Questions about your shipment? Reach us at support@avaluce.com — customer service is open Monday to Friday, 9:00 am to 6:00 pm (ET), and we reply within one business day.